Belle De Soir® aims to provide you with an enjoyable and sophisticated shopping experience by ensuring that you, our customers, are satisfied with our products and services. We pride ourselves in delivering a first rate and accessible service and we are always open to receiving your comments. Please take time to read through our Terms and Conditions and let us know if you have any questions.
You can aslo contact us via askus@BelleDeSoir.com.
As Belle De Soir® is a registered trademark of DG Products Limited, all records of transactions on Credit/Debit cards and Paypal statements will be in the name of DG Products Limited.
In order to ensure clarity "you" and "your" shall mean the individual, company or entity who enters into a contract with us, "us", "our" and "we" shall mean DG Products Ltd
We take our duty of care seriously and if we learn that you are not of the appropriate legal age to order goods, we will not be under any legal obligation to process your order. By placing an order at Belle De Soir®, you declare that you are of the appropriate legal age (18 years or above or have the legal right to purchase adult products in your country) to purchase from us.
All models featured on Belle De Soir® website are 18 years old or over.
1. These are the only terms and conditions upon which we agree to contract with you and no alteration of these terms and conditions shall be valid unless previously agreed in writing.
2. A contract is formed between us when (and not before) we receive settlement of your Credit/Debit card Cheque or Paypal payment. You may not cancel or vary your order once it has been accepted.
3. Any typographical, clerical or other error or omission in any website based information or other document or information issued by us shall be subject to correction without any liability on our part.
4. No pictures, illustrations or descriptions or any other information submitted or contained in this website or other advertising matter shall be deemed to form part of the contract but are for general information and guidance only.
5. We may choose not to accept your order for any reason.
Payments are taken in Pounds Sterling and all purchases will be liable to VAT at the prevailing UK rate. You can order through the Belle De Soir® website, by post or by email. When purchasing on line, we have partnered with Barclays Merchant Services and PayPal and offer some of the world’s most secure online payment services.
At Belle De Soir® we endeavour to ensure you get the best product at the best price. However sometimes you may be able to find the same product at a lower price. If this is the case we may refund the difference or provide you a credit off your next purchase. Before you make a claim please read the full terms and conditions HERE or on the PRICE MATCH Tab located at the right hand side of this page.
If you have not yet purchased the product from us please let us know and we will look at each case, and provided it meets these conditions, we will match the price.
Our goal is to ship all orders received Monday to Friday between the hours of 8am and 2:15pm on the day of the order. If your order is placed after 2:15pm or on a weekend it will be shipped the next working day.
All our shipments will be packaged in discreet packaging, so there will be no embarrassment when it arrives.
Whilst we endeavour to offer various shipping methods, it is our goal to dispatch all goods either the same day or on the following day.
1. The ordered goods will be delivered to the address entered by you on the on-line order form. Depending on the choice of goods and/or delivery methods, goods will normally be delivered to the UK between 1 and 10 working days, anywhere else between 5 and 20 days, of your order being accepted, unless otherwise notified to you by us. Our Goal is to ship on the same day the order was placed if placed before 2.15pm, however, time for delivery shall not be of the essence and we shall not be liable for any delay in delivery. If we do not ship on the same day we will notify you. If we fail to dispatch any ordered goods within 30 days of accepting your order, we may refund in full monies paid in respect of such goods.
2. If any ordered goods are not readily available to us, we reserve the right to withdraw our acceptance of your order for such goods and to refund in full any payment you have made for them. For the avoidance of doubt, other goods ordered by you will be dispatched in the normal way.
3. We warrant that, at the time of delivery, the ordered goods will be free from defects in materials and workmanship and will be of satisfactory quality (within the meaning of the Sale and Supply of Goods Act 1994). There may be minor differences between the goods as shown or described on our website and those dispatched to you (the customer).
4. Please be aware that Belle De Soir® cannot be held responsible for orders delayed or lost due to incorrect address information supplied during the checkout process.
5. In the event that no one is not available to take delivery of the goods at the nominated delivery address on the original order, the courier will leave a contact card to arrange a convenient day for the delivery to be attempted again or collected from their nearest location. Should the person who placed the order not take steps to contact the courier or the supplier to arrange redelivery within 4 working days the courier will return the goods to the supplier. In this event, and in rare cases where Belle De Soir® considers that the buyer has not made a reasonable attempt to facilitate delivery, Belle De Soir® may charge a failed delivery fee at cost.
6. In the event of short delivery or missisng items you must contact us by email no later than 48 hours after receiving our delivery. Faliure of doing so will invalidate any claim of shortages or missing goods.
For our Charges and Services please click HERE or on the DELIVERY Tab located at the right hand side of this page.
We always take care to ensure you receive your purchases in good working order, if however, you have a reason to return any faulty or unwanted goods, Belle De Soir® has a straightforward returns process which you can access on our returns page. Simply fill in your details and we will guide you through our process. A link to our returns page can be found on the footer under the Shop heading called RETURNS REQUEST Or Simply Click HERE
Even though European Law (the European Consumer Protection (Distance Selling) Regulations 2000 explains that you have a right to return any products for any reason within 7 days of purchase, Belle De Soir® offers you a full 14 days to receive a full refund and or exchange. See below for further details.
1. Unwanted items must be returned within 14 days of delivery for a refund provided the products are unused, still in their original packaging, the packaging is unopened, as new and the original tags are still attached. We will only refund the amount paid for the item, not the postage and packaging. You have a duty of care for the products during the cancellation period. We advise that you return items with suitable cover against loss in transit.
2. Any claim by you that any product is defective or not of satisfactory quality, must be notified to us through our Returns Request page within 14 days from the date of delivery or 21 days after dispatch by us, whichever is the earlier. If you do not notify us accordingly, we take no liability for such failure or defect and therefore you accept that the goods are of a good and working condition.
3. All electrical products are covered by their manufacturer’s one year warranty and we will assist you through this process.
4. We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal usage conditions, failure to follow our instruction (whether oral or in writing), misuse or alteration or repair of the ordered goods without our approval.
5. If you make a valid claim under paragraph 2 (Returns), we shall replace the ordered goods in question free of charge or, at our sole discretion, refund in full the payment made in respect of such goods, but we shall have no further liability for such failure or defect.
6. Items returned to DG Products LTD for a warranty claim must be shipped to us with the postage paid. We will not accept deliveries that do not have their postage paid.
7. Shipping costs for warranty claims are non-refundable.
8. DG Products LTD will cover the cost of shipping replacement items to the address provided on the Return Form
9. If an item returned to us does not meet the warranty criteria, it will be returned to the customer at the customer's cost.
Your Privacy is of the utmost importance to us. Our delivery service is 100% discreet. The name Belle De Soir® will not be displayed anywhere on the packaging. No reference to the items contained in the parcel will be found on any of the outer packaging. Your credit or debit card statement will show only the name of DG Products Limited. For further information please click HERE
1. Except in the case of death or personal injury caused by our negligence, we shall not be liable to you by reason of any representation or any implied warranty, condition or other term, or any duty at common law or under these terms and conditions, for any special, indirect or consequential damage.
2. We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which were accepted by you when you placed your order.
4. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected thereby.
5. The contract formed by our acceptance of your order shall be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English Courts.
2. Belle De Soir® will not use or disclose your Personal Information unless you have given your permission, except for the following purposes:
2.1 To improve our website, which we continuously strive to develop based on the information and feedback provided by you.
2.2 To improve our customer service so we can effectively respond to your service requests and needs
2.3 To keep you informed about Belle De Soir® and its services and about this website
2.4 To personalise your experience and help us to better respond to your requirements
2.5 If we are required to disclose such Personal Information by any applicable law, regulation or legal process;
3. In addition to the use of your Personal Information as described above, Belle De Soir® may also gather anonymous information which may be used by Belle De Soir® or shared with third parties. This is information which does not identify you, but which may be helpful for marketing purposes or for improving this website or the services provided through it.
5. If you have any questions or wish to have any Personal Information edited or deleted, please e-mail or write to us at the address below.
1. It is a condition of Belle De Soir® allowing you access to the material on this website that you accept the terms and conditions of this notice.
2. The contents of this website are protected by copyright. The copying or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may print or download extracts of the materials on this site for your personal use.
3. Belle De Soir® is a Registered Trademark of DG Products Limited. DG Products Limited is registered in England and Wales. Reg. number 8132335. Belle De Soir® Trademark may not be used in connection with any product or service that is not Belle De Soir® in any manner that is likely to cause confusion among customers, or in any manner which disparages or discredits Belle De Soir®.
INFORMATION ON THIS WEBSITE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. ALL SUCH WARRANTIES ARE EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. HOWEVER THIS WEBSITE IS INTENDED FOR USE BY U.K RESIDENTS ONLY.
Information on this website may be incomplete, out of date or inaccurate and may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. Belle De Soir® may also make improvements and/or changes in the products described in this information at any time without notice. It is therefore essential that you verify all such information with Belle De Soir® before taking any action in reliance upon it.
Belle De Soir® makes no representations whatsoever about any other website which you may access through this one. When you access a website which does not belong to Belle De Soir®, please understand that it is independent from Belle De Soir®, and that Belle De Soir® has no control over the contents of that website. In addition, a link to a non-Belle De Soir® website does not mean that Belle De Soir® endorses or accepts any responsibility for the content, or the use, of such website. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature.
IN NO EVENT WILL Belle De Soir® BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE OR ON ANY OTHER HYPER-LINKED WEBSITE INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF Belle De Soir® IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
Copyright © 2013 Belle De Soir ®. DG Products LTD. Registered in England No 8132335 at 9A Park Street, Slough, Berkshire, SL1 1PE. VAT REG No 141 5367 28